Refund Policy

This policy explains when you can cancel a purchase and how refunds work. It sits alongside — and never reduces — your statutory rights as a consumer under UK law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

1. The 14-day cooling-off period

When you buy a course, bundle or subscription online you normally have 14 days from the date of purchase to cancel and receive a full refund.

The digital-content exception: when you start accessing course content you expressly consent to immediate delivery of digital content and acknowledge that, once you have begun to access it, you lose the statutory right to cancel that purchase. In practice:

• If you have not accessed the course content, you can cancel within 14 days for a full refund — just email support@mojitax.com from your account email.
• If you have begun to access the content, the statutory cooling-off right no longer applies. We may still offer a refund at our discretion where little of the course has been used — contact us and we will look at it fairly.

2. Subscriptions

• You can cancel your subscription at any time; no further payments are taken.
• Your access continues to the end of the period you have already paid for.
• We do not refund partial months once a billing period has started, except within the first 14 days of your initial subscription where you have not yet accessed course content.

3. Faulty or misdescribed content

If course content is faulty, inaccessible or not as described, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015 regardless of the cooling-off period. Report the problem to support@mojitax.com and we will put it right.

4. How refunds are paid

Approved refunds are made to your original payment method via Stripe, normally within 5–10 business days of approval.

5. How to cancel or request a refund

Email support@mojitax.com from the email address on your account, stating what you purchased and when. We respond within one business day.